Frequently Asked Questions
Everything you need to know about shopping with Levi’s® Australia.
What are your shipping options and delivery timeframes?
We offer standard shipping across Australia for a flat rate of $10, or free for orders over $100. Delivery typically takes 3-7 business days depending on your location. Express shipping is also available for faster delivery.
How do I return an item purchased online?
You can return your items within 30 days of purchase, provided they are in original condition with tags attached. Returns can be processed via our online portal or at any standalone Levi’s® Australia retail store.
How do I find my perfect fit?
We provide a comprehensive Size Guide on every product page to help you find your ideal fit for 501®s, Trucker Jackets, and more. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Buy Now Pay Later options including Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Once an order is placed, it is processed quickly to ensure fast delivery. Therefore, we are unable to make changes or cancellations. However, you can return your items once they arrive.
Are your products covered by a warranty?
Yes, Levi’s® products are built to last. We offer a warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with your proof of purchase.